Terms and Conditions

In these Terms, unless the context requires otherwise:

• "Company" means 3c NET PVT Ltd., registered in the United Kingdom.
• "Platform" means the TowMyCar.uk website, mobile applications, APIs, and related services.
• "Services" means vehicle transportation, towing, recovery, and roadside assistance services.
• "Service Provider" means independent contractors providing vehicle transportation services.
• "User" means any person accessing or using the Platform.
• "Customer" means individuals or entities requesting transportation services.
• "Booking" means a request for Services made through the Platform.

2.1 Platform Role:

• We operate as a technology platform connecting Customers with Service Providers
• We do not provide transportation services directly
• We are not responsible for the actual performance of transportation services

2.2 Service Provider Relationship:

• Service Providers are independent contractors, not employees
• We verify basic credentials but do not guarantee service quality
• Service Providers maintain their own insurance and licenses

3.1 Account Requirements:

• Must be at least 18 years old
• Provide accurate, current, and complete information
• Maintain and update account information
• Keep login credentials secure and confidential

4.1 Booking Process:

• All bookings are subject to Service Provider availability
• Prices are set by individual Service Providers
• Additional charges may apply for extra services or waiting time

4.2 Payment Terms:

• Secure payment processing through authorized providers
• Platform fees are non-refundable
• Cancellation fees may apply as per our cancellation policy

5.1 Insurance Requirements:

• Service Providers must maintain comprehensive commercial insurance
• Minimum coverage requirements as per UK regulations
• Proof of insurance must be provided and kept current

5.2 Limitation of Liability:

• Maximum liability limited to the amount paid for services
• No liability for consequential or indirect losses
• Force majeure events excluded from liability

6.1 Data Processing:

• Compliance with UK GDPR and Data Protection Act 2018
• Data processing as described in our Privacy Policy
• Security measures to protect personal information

7.1 All Platform content, including but not limited to:

• Software, designs, text, graphics, and interfaces
• Trademarks, logos, and brand features
• Are owned by or licensed to the Company

8.1 Resolution Process:

• Initial resolution through customer service
• Mediation before legal proceedings
• Jurisdiction under English courts

9.1 We reserve the right to:

• Suspend or terminate accounts for violations
• Modify or discontinue services
• Block access for suspicious activity

For inquiries regarding these Terms:

3c NET (PVT) Ltd.

Customer Support: [email protected]

Registered Office: 128, City road, London. ECIV 2NX