Privacy Policy

This Privacy Policy describes how TowMyCar ("we", "us", or "our") collects, uses, and shares information about you when you use our services, including our website and mobile applications (the "Platform"). This policy also explains your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

1. Data Controller

TowMyCar acts as the data controller for the personal information collected through our Platform. We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

We collect and process the following categories of personal data:

• Identity Data: Name, date of birth, gender, and government-issued ID numbers when required for verification.
• Contact Data: Email address, telephone number, billing address, and delivery address.
• Financial Data: Payment card details, bank account information, and transaction history.
• Technical Data: IP address, login credentials, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Location Data: Real-time location when using our services, GPS coordinates, and route information.
• Vehicle Data: Vehicle registration details, make, model, and condition information.
• Usage Data: Information about how you use our Platform, including session duration, pages visited, and features used.
• Marketing Data: Your preferences in receiving marketing communications and your communication preferences.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract Performance: Processing necessary for the performance of our contract with you.
• Legal Obligation: Processing necessary for compliance with legal obligations.
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights.
• Consent: Processing based on your specific consent, which you can withdraw at any time.

4. How We Use Your Information

• To verify your identity and maintain your account
• To provide our towing and vehicle transportation services
• To process payments and prevent fraudulent transactions
• To communicate service updates and essential information
• To provide customer support and handle complaints
• To improve our services and develop new features
• To comply with legal obligations and industry standards
• To send you marketing communications (with your consent)

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

6. Your GDPR Rights

Under the GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do, we ensure appropriate safeguards are in place through standard contractual clauses and adequate security measures.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. You can control these through your browser settings. For detailed information, please refer to our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our Platform or via email. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy.

10. Contact Information

For any questions or concerns about this Privacy Policy or our data practices: